Talpagasse 1a, 1230 Wien, AUSTRIA

Case studies and solutions

Thanks to 30 years of experience, we are able to tackle very specific problems. We know that individual challenges require tailor-made solutions. This is what they look like:

Case Studies

The challenge

Cosmetic products are assigned to batch numbers. If a shipping request comes in for a product for which different batches are in stock, it must be taken into account that retailers have newer batches than direct consumers, since the retailer may have the goods in stock for a longer period of time.

Batches

The solution

Our cleverly devised system ensures that the oldest batch is shipped first. In addition, we define a limit quantity together with the customer above which a shipping order is considered a retail order. This means that the system will know immediately that a newer batch is now required. In addition, the customer can easily select the desired batch at any time using the online platform.

The challenge

It is the customer’s desire that an eye is always kept on the expiration date of the goods in the warehouse. The customer could, for example, only want goods with an expiration date of still at least 60 days to be shipped.

Expiration date/Best before date

The solution

The customer will be informed 80 days before the “best before” date of the goods expires. This enables the customer to start reaching out to the customers on time to initiate a sale. The customer will also receive a list of goods that can no longer be shipped. We can properly dispose of any goods that have an expiration date that has already been exceeded.

The challenge

Certified organic goods may only be stored in extra certified organic storage bins.

Organic storage bins

The solution

We provide certified organic storage bins in the high-bay warehouse and racks at no additional cost. These are marked as such. We are also happy to assist with accreditation by organic certification bodies.

The challenge

A start-up presents its products in a TV show and expects sudden load peaks that exceed the shipping volume many times over. Nevertheless, the goal is to deliver the goods to the new customers on time.

Load peaks

The solution

We’ll advise you on how to deal with such peak loads – including with regard to handling the online store. We will also immediately adapt to the upcoming peak load by setting up temporary shelves to position the goods that are in demand directly at the packing stations. Order processing is also optimised. In 3 shifts, i.e. 24 hours non-stop, the goods are assembled, packed and dispatched, and thus reach the customer just as fast as usual.

The challenge

A company sells adhesives. These constitute class 3 dangerous goods. The adhesive comes in small, standard tubes, for which there are strict storage regulations.

Storage of dangerous goods
(Class 3 & 8)

The solution

After the dangerous goods officer has assessed the goods, we will develop a storage concept, creating a specifically designated space. No food will be stored next to it in a high-bay shelf space. In addition, we will secure the floor to prevent the substance from seeping in. The specially set up storage space is reserved for this adhesive in the logistics software.

The challenge

A customer sells dietary supplements through an online store. In addition, he or she regularly showcases the products at trade fairs and farmers markets. Constantly having to transport the goods poses a major logistical hurdle for the entrepreneur.

Farmers markets & trade fairs

The solution

We also store the exhibition stand for you. If required, we then transport it to the desired location together with the selected products and advertising materials. We hand over the stand and the goods at the agreed booth location; after the trade fair you can give everything back to us for transport back to the warehouse.

The challenge

Our customer is a food producer who delivers products to the customers through us. However, the customer also supplies larger quantities to a wholesaler. This wholesaler has a complex manual with very strict instructions on how to deliver the goods. If the goods are not labelled as desired or are not stacked correctly on the pallet, the delivery is rejected, resulting in high costs.

Amazon, large corporations and the like

The solution

We regularly supply major Austrian corporations and international retailers. We are aware of the specifics and understand the instructions and can assemble and pack the goods strictly according to the guidelines. In addition, we know exactly which forwarder we can use to deliver to each corporation. They, too, must have experience in dealing with the retailers and their delivery requirements.

The challenge

Our customer deliver books and magazines to tobacco shops, subscribers and retailers for a publishing house. Since nothing is as old as yesterday’s newspaper, the new magazines have to be resorted and restacked immediately after they are printed and dispatched again. In addition, for deliveries to public institutions, there are special requirements for where the parcel has to be delivered, such as to a specific office.

Magazines & books

The solution

We have 30 years of experience – also in the publishing industry. We handle such deliveries on a daily basis and are familiar with the special requirements. We know exactly which delivery ramp is meant for which delivery and what the time slots for a delivery are. We are also happy to fulfil special requests regarding deliveries to specific offices.

The challenge

Our customer is a global company in the audio industry. It provides a variety of audio devices to its retailers so that their customers can test them. The audio devices must be sent to the retailers but must be returned after a certain period of time.

Campaigns

The solution

We have developed our own module for campaign management. The shipping order already includes information on how long the retailer is allowed to keep the device. After this period of time has lapsed, we follow up with the retailer. That allows us to take over the entire process, including returns management, and to ensure that the prepared goods are re-stocked after the deadline has passed.

The challenge

A major Vienna-based company in the energy sector is constantly sending all kinds of advertising material to its branches. Each retailer needs different resources and quantities at different times.

Advertising materials logistics

The solution

We have provided each retailer with its own login option, which means that we give the customer a sort of universal online store. This way, the customer doesn’t have to deal with the entire administration side of the orders. The retailers can place orders by themselves as needed.

The challenge

A company from Lower Austria sells dietary supplements – on the one hand via an online store using special software and on the other hand by supplying various retailers. Order management is handled centrally in an ERP system (Enterprise Resource Planning: a business software solution for controlling business processes.) The company would like to have automatic order processing via the ERP system.

Connecting to the ERP system

The solution

With the help of our programming interface, we connect the customer’s ERP system to ours. Orders are now automatically forwarded, and we have an automatic tracking numbers write back. In addition, inventory levels are synchronised once a month. Even the different packaging units (single, 6-cell tray, 24-cell tray) are shown and automatically processed.